Terms and Conditions

Terms and Conditions

Welcome to Velira Skin, operated by dBtmF Solutions LLC. By accessing our website and/or purchasing our products, you agree to be bound by the following Terms and Conditions. These terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or contributors of content.

If you do not agree to all the terms and conditions stated here, you may not access the website or use any of our services.

1. Company Information

Brand: Velira Skin
Legal Entity: dBtmF Solutions LLC
Customer Support Email: support@veliraskin.com
Average Response Time: Within 24 business hours

2. Products and Usage

Velira Skin sells cosmetic skincare products, including but not limited to collagen-based facial masks and treatments. All products are:

  • For external use only

  • Not intended to diagnose, treat, cure, or prevent any disease

  • Not suitable for children under the age of 16 without adult supervision

It is your responsibility to read all labels, directions, and warnings before using our products. If you have sensitive skin, allergies, or medical conditions, consult with a dermatologist before use.

3. Shipping Policy

We proudly offer worldwide shipping.

  • Delivery Time: 5 to 10 business days (varies by location)

  • Tracking: Every order comes with a tracking number

  • Carriers: Orders may be shipped via various courier services depending on your location and shipping method selected

  • Delays: We are not responsible for delays caused by customs, weather conditions, carrier issues, or incorrect shipping information

4. Return and Refund Policy

We accept returns within 14 calendar days of product delivery, provided the following conditions are met:

  • The product is unused, unopened, and in original packaging

  • Proof of purchase (e.g., order number, receipt) is provided

  • The customer covers the return shipping cost unless the product arrived damaged or defective

Once the returned item is received and inspected, we will notify you via email of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 5–10 business days.

We reserve the right to deny returns if these conditions are not met.

5. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, contact our customer support within 48 hours of delivery. You must include:

  • Order number

  • Description of the issue

  • Clear photos of the product and packaging

Once verified, we will offer you a full refund or replacement at no extra cost.

6. Payments

We accept secure online payments through the following methods:

  • Major Credit Cards (Visa, Mastercard, Amex, etc.)

  • PayPal

  • Apple Pay

  • Other digital wallets depending on your region

All payments are processed through secure, PCI-compliant gateways.

7. Order Cancellations

Orders can only be canceled within 30min hours of placement. After that, the fulfillment process begins, and we can no longer modify or cancel your order.

8. Intellectual Property

All content on this website – including text, graphics, logos, icons, images, product designs, and videos – is the exclusive property of Velira Skin or its content suppliers and is protected by copyright and intellectual property laws.

Any reproduction, distribution, or use of this content without prior written permission is strictly prohibited.

9. Privacy & Data Protection

We are committed to protecting your privacy and data in compliance with GDPR and US data protection laws. All customer information is stored securely and never sold or shared with third parties without consent.

For full details, please refer to our [Privacy Policy].

10. Limitation of Liability

By purchasing from Velira Skin, you agree that:

  • We are not responsible for any adverse reactions resulting from product use

  • Results may vary from person to person

  • We are not liable for any indirect, incidental, or consequential damages

Always patch test before applying any product to your face or body.

11. Fraud and Chargebacks

Velira Skin actively monitors fraudulent activity. False claims or misuse of the refund system may result in permanent bans and legal action. We work with global anti-fraud services and payment processors to dispute all fraudulent chargebacks.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.

13. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website constitutes acceptance of those changes.

14. Contact Us

For any questions, issues, or feedback, please contact:

📧 support@veliraskin.com