Refund & Return Policy

Refund & Return Policy

Last Updated: [Insert Today’s Date]

Thank you for shopping at Velira Skin. We want you to love your skincare experience. If something isn’t right, we’re here to help — within reason.

By purchasing from https://veliraskin.com, you agree to the following return and refund terms.

1. Return Eligibility

You may request a return within 14 calendar days of receiving your order, provided that:

• The product is unused and unopened

• The product is in its original packaging

• You have proof of purchase (order number or receipt)

To initiate a return, email us at support@veliraskin.com with:

• Your order number

• Reason for return

• Clear photos (if applicable)

NOTE: Due to the hygienic nature of skincare products, used or opened items cannot be returned unless defective.

2. Return Shipping

Unless the return is due to a product defect or shipping error on our part:

• Customers are responsible for return shipping costs

• We strongly recommend using a trackable shipping method

• We do not accept returns sent without prior contact or authorization

3. Damaged or Defective Items

If you receive a product that is damaged or has a manufacturing defect, please contact us within 48 hours of delivery. Include:

• Order number

• Photos of the damaged item and packaging

• Description of the issue

After verification, we will offer you either:

• A replacement product, shipped free of charge

• Or a full refund to your original payment method

We do not cover damage caused by misuse, incorrect storage, or normal wear and tear.

4. Refunds (If Applicable)

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your bank.

Please note:

• Original shipping fees are non-refundable

• Refunds will not be granted for items that are returned used, opened, or outside the 14-day window

5. Cancellations

Orders may be canceled within 2 hours of being placed. After this period, your order will begin processing and cannot be changed or canceled.

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used skincare products

• Gift cards or digital downloads

• Items marked as final sale or clearance

7. Chargeback Fraud Policy

We take fraud seriously. If a chargeback is filed fraudulently (e.g., claiming “item not received” when tracking confirms delivery), we reserve the right to:

• Ban the customer from future purchases

• Report the incident to chargeback fraud databases

• Take legal action if necessary

Please contact us before disputing a charge — we’ll do our best to resolve any issue fairly.

8. Contact Us

For returns, refunds, or questions about your order, please reach out to:

📧 support@veliraskin.com
📦 Average response time: Within 24 business hours