Shipping Policy

Thank you for shopping with Velira Skin. We’re committed to delivering your order safely and efficiently. Below you’ll find all details about how we handle shipping and delivery.

1. Where We Ship

We offer worldwide shipping from our international fulfillment partners.

2. Processing Times

• Orders are processed within 1–3 business days after payment is confirmed.

• You will receive a confirmation email with tracking information once your order is shipped.

• We do not ship on weekends or public holidays.

Note: Processing time is separate from shipping time.

3. Estimated Delivery Times

Please note: These are average delivery estimates. Delays may occur due to customs, weather, logistics disruptions, or high volume periods (e.g., holidays).

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and order value. In some cases, we offer free shipping promotions.

5. Tracking Your Order

All orders include a tracking number, which will be emailed to you as soon as your order is shipped.

• You can track your package via our Order Tracking page or directly with the courier.

• It may take 1–3 days for tracking information to become available after dispatch.

6. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by your local government.

• These charges are not included in the product or shipping price.

• The customer is fully responsible for any such fees incurred during or after shipping.

We are not liable for delays caused by customs clearance processes.

7. Lost or Delayed Packages

If your tracking shows "delivered" but you have not received the package:

• Please first check with neighbors, your mailbox, or building reception.

• If you still cannot locate the package, contact us at support@veliraskin.com within 7 days of the delivery date.

We are not responsible for packages lost due to incorrect address entry or unclaimed deliveries.

8. Incorrect Shipping Address

It is the customer’s responsibility to ensure the correct shipping address is provided.

• If you notice an error in your shipping information, please contact us within 2 hours of placing your order.

• Once an order is processed or shipped, we are unable to change the address or cancel the shipment.

9. Shipping Delays Disclaimer

Velira Skin is not liable for shipping delays caused by factors outside our control, including but not limited to:

• Carrier delays

• Customs inspections

• Natural disasters

• Strikes

• Pandemics or national emergencies

We do our best to help you resolve these issues but cannot guarantee delivery dates.

10. Questions?

If you have any questions about your shipment, email us at:

📧 support@veliraskin.com
🕒 Response time: Within 24 business hours