Privacy Policy

Privacy Policy

This Privacy Policy describes how Velira Skin, operated by dBtmF Solutions LLC, collects, uses, and protects your personal information when you visit or make a purchase from https://veliraskin.com (the “Site”).

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information in order to provide and improve our services:

a. Personal Information You Provide:

  • Name

  • Email address

  • Phone number (if provided)

  • Shipping and billing addresses

  • Payment information (processed securely via third-party providers)

  • Order history and preferences

b. Automatically Collected Information:

  • IP address

  • Device information (type, browser, operating system)

  • Time zone and geolocation (approximate)

  • Pages visited and time spent on the site

  • Referring websites or ads (UTM data)

c. Cookies and Tracking:

We use cookies and similar tracking technologies to enhance user experience, analyze traffic, and personalize marketing. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill orders

  • Send order confirmations, shipping updates, and receipts

  • Respond to customer inquiries and provide support

  • Improve and personalize your experience on our Site

  • Analyze website performance and marketing campaign effectiveness

  • Prevent fraud and ensure secure transactions

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with trusted third parties in the following situations:

  • Service Providers: Shipping companies, payment processors, customer service platforms, email providers, etc.

  • Legal Requirements: If required to comply with applicable laws, regulations, legal processes, or governmental requests.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

All partners are required to treat your data with confidentiality and comply with data protection regulations.

4. Third-Party Services

We may use third-party tools like Google Analytics, Meta (Facebook) Pixel, and email automation platforms (e.g., Klaviyo or Shopify Email) to monitor user behavior and serve personalized ads.

These platforms may collect data according to their own privacy policies. You can opt out of some data collection via:

5. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill orders

  • Comply with legal and financial obligations

  • Resolve disputes and enforce our agreements

If you request account deletion or data removal, we will securely erase your personal data unless legally required to retain it.

6. Your Rights (GDPR, CCPA, and others)

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate information

  • Request deletion of your data ("Right to be Forgotten")

  • Object to data processing or withdraw consent

  • Request data portability

  • Opt-out of marketing communications at any time

To exercise any of these rights, email us at: support@veliraskin.com

7. Data Security

We implement robust security measures to protect your personal information, including:

  • SSL encryption on all transactions

  • Secure payment gateways (PCI-DSS compliant)

  • Access controls and restricted data storage
    However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute protection.

8. Children’s Privacy

Our site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has submitted personal information, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with a new "Last Updated" date.

Your continued use of the Site after changes are made indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions, requests, or concerns about your data or this policy, please contact:

📧 support@veliraskin.com